Introduction
The merging of Highfield Health and the University Health Service marks a significant shift in how healthcare is delivered to thousands of patients in Southampton. Beginning July 1, 2024, these two healthcare providers will reunite, combining their services under a new name: University Health Service Southampton. This merger is set to offer patients a wider array of services, more healthcare professionals, and better integration with the University of Southampton, all while preserving the high standards of patient care that both practices are known for. But what does this mean for you, the patient? How will it affect your appointments, medications, test results, and overall experience? Let’s dive into the details.
What Happens Now?
What You Can Expect From the Highfield Health and University Health Service Merger
The merger between Highfield Health and the University Health Service is a big step toward more integrated patient care services and better access to healthcare professionals. For the patients who rely on these two practices, the upcoming changes are designed to enhance your healthcare experience.
While the merger officially takes place in July 2024, the practices will remain functionally separate until then. Patients will still be able to access healthcare from either practice with no disruption to their current care.
Here’s what will happen:
1. Two Locations: Where to Go for Your Appointments
You’ll still be able to access care from two locations:
- Campus Surgery (formerly University Health Service), located at Building 48, Highfield Campus, SO17 1BJ
- Highfield Road Surgery (formerly Highfield Health), located at 38 Highfield Road, SO17 1PJ
Each location will continue to offer general practice services, though the campus surgery will be the site for all urgent care appointments. Routine appointments can be booked at either location, based on your preference or the availability of healthcare professionals.
To help you find the right place, appointment reminders will clearly indicate where you need to go. You’ll receive multiple text reminders, and you can check your appointment details via the NHS App or ask the reception team for clarification.
2. Booking Appointments: Easy Access to Care
Booking an appointment after the merger will be as easy as ever, with several options available to suit your needs. Here’s how you can book:
- Routine Appointments:
- Via the NHS App, where you can choose a GP, location, and available times.
- Call the reception team at 023 8055 7531 to book directly over the phone.
- Visit either surgery and book in person at the reception desk.
- Urgent Appointments:
For urgent issues that cannot wait until the next routine appointment, you’ll need to call the practice. Depending on your symptoms, you might be scheduled for a phone call with the duty doctor or an appointment with a nurse practitioner who can assess, treat, and prescribe where necessary. Urgent care will always be handled at the campus surgery. - Online Booking:
You can conveniently book appointments through the NHS App at any time. The app also lets you check details, reschedule, or cancel your appointments.
Many patients choose to book the soonest available appointment (usually within two weeks). If you’re looking for a routine check-up, the NHS App can help you select the right clinician, whether you’re seeing your usual GP or another healthcare provider.
3. Requesting Repeat Medication: Simple and Secure
The process for requesting repeat prescriptions will remain the same:
- Through the NHS App or Patient Access
- By emailing the reception team at hiowicb-hsi.universityhealthservice@nhs.net
- By visiting the practice and filling out a paper form.
It’s important to note that prescription requests over the phone will no longer be accepted to reduce the risk of errors. The digital platforms help streamline the request process and ensure accuracy.
4. Receiving Test Results: Your Health in Focus
When it comes to receiving test results, rest assured that the system will continue to operate smoothly.
- Processing Times: Test results usually take up to 5 working days to process, although stool samples may take up to two weeks.
- Notification: You will be notified via text message if there’s any follow-up needed. Results will also be available for you to view on the NHS App or Patient Access.
- Follow-Up: If you have not received your results or need further clarification, simply contact the reception team, and they’ll assist you.
Your GP will personally review any results and advise on the next steps if necessary.
5. Getting Clinical Advice: Access to Expertise
If you need clinical advice or need to request a sick note, you can take advantage of the eConsult platform. Here’s how it works:
- Online Consultation: Submit an inquiry through the eConsult platform, and a healthcare professional will respond within two working days.
- Common Requests: This platform is ideal for minor health concerns, such as asking for a prescription, getting advice on symptoms, or requesting sick notes for work.
- Appointments: If your issue requires a clinical consultation, a follow-up appointment will be arranged.
The eConsult system is designed to be quick, efficient, and patient-centered, making it easier to get the help you need without a lengthy waiting time.
6. Administrative Requests: A Streamlined Process
For any administrative requests, here’s what you can do:
- Email the reception team at hiowicb-hsi.universityhealthservice@nhs.net for most queries.
- Use the eConsult platform for administrative inquiries that don’t require an in-person visit.
- Call or visit the reception team directly. However, you may need to follow up with an email for certain requests.
Common administrative tasks include requesting medical certificates, referrals, or changes to personal details. Your requests will be handled swiftly, and you’ll be updated on progress.
Benefits of the Highfield Health and University Health Service Merger
Enhanced Health Services
The merger of these two practices brings a range of benefits for patients, including:
- Expanded service offerings: Patients will now have access to a wider array of primary care services, such as preventive care, chronic disease management, and mental health support.
- Integrated care: More collaboration between healthcare professionals, providing a more coordinated and patient-centered care experience.
- Stronger community links: The combined practices will have a stronger connection with the University of Southampton, improving access to services for students and the local community.
Improved Healthcare Delivery
- By joining forces, these practices can more effectively manage patient care through health technology solutions, ensuring a higher standard of service and better outcomes.
- The integration of digital health platforms like the NHS App and Patient Access allows patients to easily book appointments, request medications, and track test results, improving overall patient satisfaction.
Conclusion
The merger of Highfield Health and the University Health Service is set to revolutionize how healthcare is delivered in Southampton. With more medical services at your disposal, enhanced access to healthcare professionals, and streamlined processes for booking appointments and managing prescriptions, this change promises to bring real benefits to the local community.
For patients, this merger means better access to a variety of health services, more choices in how you receive care, and greater flexibility in scheduling appointments. It’s an exciting time for patient care services in the region, and we look forward to the positive impact this will have on your overall health and well-being.
